We value our purpose of supporting people whose lives have been affected by cancer.
We take seriously our responsibilities in complying with legislation to protect the personal data of everyone associated with our group.
is clear and transparent
2. How we use your information - We will not share your personal information with anyone else or for any other purpose than that which you have given us permission to collect,
store and process it. The legal basis that we rely on for processing your data will
depend on the circumstances in which it is being collected and used, but in most
cases will fall into one of the following categories:
•where you have provided your consent to allow us to use your data in a certain way;
•where the processing is necessary to carry out the performance of a contract with you;
•where the processing is necessary in order for us to comply with a legal or
regulatory obligation; and
•where it is in our legitimate interest to perform our functions, for example processing donations or sending you administrative communications
•where our legitimate interest is to raise funds and deliver our charitable purpose.
3.How we comply with our obligations - We comply with our obligations under the GDPR by:
• keeping personal data up to date;
• storing and destroying it securely and in a timely fashion;
• not collecting or retaining unnecessary data;
• protecting personal data from loss, misuse, unauthorised access and disclosure; and
• ensuring that appropriate measures are in place to protect personal data.
4.Legal requirements - All individuals in roles associated with Cancer Support Salisbury (whether paid or voluntary) have a legal duty to keep personal/sensitive information about you confidential. We may disclose your personal/sensitive personal information by law, for example to HMRC for tax purposes or gift aid claiming or to police forces for the prevention or detection of crime. We will only share your data if the law requires us to do so. Whilst working always to maintain client confidentiality, in accordance with professional ethical frameworks there may be occasion when a significant risk of harm to an individual is identified which may result in an individual breaking confidentiality to ensure emergency support is sought from professional services.
5. Your rights and your personal data - You have the following rights with which we will comply: • the right to request a copy of your personal data which Cancer Support Salisbury holds;
• the right to request that Cancer Support Salisbury corrects any personal data if it is found to be inaccurate or out of date
• the right to request that personal data is erased where it is no longer necessary for Cancer Support Salisbury to retain such data;
• the right to withdraw consent to the processing at any time;
• the right to request that the data Cancer Support Salisbury holds is transmitted directly to another data controller (known as the right to data portability);
• the right, where there is a dispute in relation to the accuracy or processing of your personal data, to request that a restriction is placed on further processing;
• the right to object to the processing of personal data (where applicable); and
• the right to lodge a complaint with the Information Commissioner’s Office (ICO).
6. Changes to processing - We will tell you why we are holding and processing your data for each specific function. If our reasons for holding your data change or we intend to process it in any different way, we will contact you to ask for your consent in advance of taking any action.
7.Telling us when things change - We want to ensure our records up to date and you can help us to do this by telling us if/when your contact details and other personal information changes.
However you have contact with Cancer Support Salisbury, whether as client, volunteer, donor, fundraiser, staff member or in any other capacity then please:
Phone us on: 07926 841698
*Write: Cancer Support Salisbury, ℅ Wessex Community Action, Unit 6, Paxton Business Centre, Whittle Road, Salisbury, SP2 7YR
*( Please note that this address is used for mailing purposes only )
Cancer Support Salisbury (CSS) views complaints as a chance to put things
right for the person or organisation that has made the complaint and as an opportunity
to learn and improve for the future.
Our policy is:
• To provide a fair complaints procedure which is clear and easy to use for anyone wishing
to make a complaint
• To publicise the existence of our complaints procedure so that people know how to
contact us to make a complaint
• To make sure all staff at CSS know what to do if a complaint is received
• To make sure all complaints are investigated fairly and in a timely way
• To make sure that complaints are, wherever possible, resolved and that relationships
• To gather information which helps us to improve what we do
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about
any aspect of Cancer Support Salisbury
Where Complaints Come From
Complaints may come from any individual or organisation who has a legitimate
interest in Cancer Support Salisbury, including the general public, if something
is perceived to be improper. A complaint can be received verbally, or in writing to:
Cancer Support Salisbury
℅ Wessex Community Action
Paxton Business Centre
( Please note this address is for mailing purposes only )
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Overall responsibility for this policy and its implementation lies with the Steering Committee/Board of Trustees of CSS.
This policy will be reviewed at the sixth month stage in the first year and thereafter,
reviewed annually unless earlier updating is required.